July 20, 2020 Taking Care Of Others How Wooga levels up to premium player support: A ModSquad case study Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others
March 20, 2019 Unreal Deal GDC 2019: Epic offers Online Services powering Fortnite to all developers for free Available for developers working on any platform, store or engine
October 29, 2018 Jobs In Games Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support "We are not here to rubber stamp releases and it is a fatal mistake to step into that role"
April 26, 2017 Player Support Support and demand: Exploring the changing world of video game support MoGi on why companies should invest in customer support
April 5, 2017 Roblox Customer Service Roblox appoints new VP of Customers to oversee and improve customer service and content moderation Remy Malan joins from a five year stint at SugarCRM
March 16, 2017 Live Support Best practices for player support in mobile game live operations Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
March 1, 2017 Supporting Players How The Walking Dead: Road to Survival developer Scopely approaches customer support Director of Player Care David Tamayo deals out his top tips and KPIs
January 27, 2017 Customer First Mana Cube on how to delight players with amazing customer service Mana Cube's CEO and COO talk personality and speed
January 9, 2017 Supporting Customers Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games We shine the spotlight on one of PGC London's sponsors
November 10, 2016 Live And Kicking One year on: Pixel Toys on the evolution of Warhammer 40,000: Freeblade CEO Andy Wafer reflects on the game's life so far
November 8, 2016 Mobile Mavens Mobile developers debate the importance of in-game events Just how significant are they?
November 3, 2016 All Hands On Deck Why Next Games gets everyone including the CEO involved with Customer Support CMO Saara Bergström explains the firm's novel approach
September 2, 2016 Disconnected If retention is the most important metric in mobile games, why are we turned away when we lose connection? An easy way to kill momentum
September 1, 2016 Pgc Helsinki Speaker Spotlight Mana Cube on its "Player Happiness Agents" and going the extra mile with customer service CEO Nicolas Godement-Berline on the soapbox
August 4, 2016 Natives Revolting "Exorbitant" Game of War update triggers IAP boycott by some high level kingdoms Trouble brewing
July 25, 2016 All Developers Welcome User review aggregation platform Player XP adopts freemium model Opens customer satisfaction rankings
May 6, 2016 Strong Support = Strong Results 34% of PocketGamer.biz's top 50 developers use in-app support platform Helpshift Customer support the key, says Helpshift
February 17, 2016 No Time To Chill Chillingo on everything you need to know about running a successful live service How to get users, keep them playing, and keep them happy
January 28, 2016 More Than Faqs Why you're doing customer support wrong, and how to fix it Nick Zasowski has helpful advice
December 2, 2015 Feedback Button Video: The power of customer support for F2P gaming success Simon Hade on listening to complaints
December 1, 2015 Player Satisfaction Inside the Game: Integrating great CRM into your development team Theresa Nguyen on team building
September 7, 2015 Serve Me Right 20% of Samurai Siege revenue came from customer service, says Space Ape Games Simon Hade takes to the stage at Pocket Gamer Connects Helsinki
April 23, 2015 Loss Of Support UPDATED: Most of Club Penguin's redundancies are support staff Brighton office closed
November 27, 2014 Opinion Why player support is a game changer for your bottom line TELUS' Stefan Abadzhiev on harnessing customer satisfaction