Podcast
The art of a successful game launch | Podcast
Keywords Studios, Helpshift, KantanAI and Backtrace join the PG.biz podcast team to explore what it takes to ensure a successful game launch in 2023
Company Profile
Helpshift
Website www.helpshift.com/
About
Helpshift takes today’s consumer preferences for communication to heart. Consumers care first and foremost about having their time valued by brands.
Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.
Articles featuring Helpshift
Speaker Spotlight
Speaker Spotlight: Helpshift and Keywords Studios on AI in-game support for happier players
Pocket Gamer Connects London is coming 23-24 January 2023. Time to meet some of the leading industry names that will be on stage at the event.
New Acquisition
Keywords Studios to acquire Californian company Helpshift for $75 million
The company aims to become a market leader for in-app customer service solutions
Live Ops Landscape
Improve your approach to live ops at Pocket Gamer Connects Helsinki
Get top lessons on living games at the leading games industry conference this September
Live Support
Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
Supporting Players
How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs
More Gaming Summit
Free to attend Mobile Retention and Engagement Gaming Summit kicks off March 1st in San Francisco
Event is free to attend
Supporting Customers
Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games
We shine the spotlight on one of PGC London's sponsors
Strong Support = Strong Results
34% of PocketGamer.biz's top 50 developers use in-app support platform Helpshift
Customer support the key, says Helpshift
Helpshift introduces free product tier to help indies deal with player support
Reducing your support requests