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Roblox appoints new VP of Customers to oversee and improve customer service and content moderation

Roblox appoints new VP of Customers to oversee and improve customer service and content moderation

MMO developer Roblox has hired Remy Malan as its new Vice President of Customers.

The role has been newly created for Malan and will task him with overseeing the customer service and content moderation divisions.

He will also be setting the standard for customer service and implementing new features to promote Roblox.

Malan is a veteran in the profession, and joins from job role as Chief Customer Officer at SugarCRM, where he worked in various roles for five years.

He has also held positions at Sun Microsystems, AOL and Teleplace.

Leadership and knowledge

"Remy possesses the leadership and knowledge to help continue evolving Roblox's community-centric values," said David Baszucki, CEO and founder of Roblox, as reported by ToyNews.

"As Roblox continues to grow at a rapid pace, his expertise underscores the importance that we place on listening and quickly responding to our community."

Roblox made headlines recently when it closed a $92 million funding round to grow its company. The developer has been expanding rapidly since it launched its self-titled game, despite spending hardly any money on advertising.


Editor

Ric is the Editor of PocketGamer.biz, having started out as a Staff Writer on the site back in 2015. He received an honourable mention in both the MCV and Develop 30 Under 30 lists in 2016 and refuses to let anyone forget about it.

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