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Senior IT Technician

Technical/Customer Support - IT - Toronto, Canada

Job Title Senior IT Technician
Job Description

Sledgehammer are the videogame development team behind Call of Duty®: Modern Warfare 3, Call of Duty®: Advanced Warfare and Call of Duty®: WWII. Since our founding in 2009, our greatest passion has been making AAA games.

As we head into decade II of development, we’re passionate about constantly evolving, innovating and doing things differently – which are some of the most exciting aspects of game development. With outstanding audio, design, engineering and art teams, we’ve been able to achieve some of the highest-quality game execution of any studio in the industry. We love what we do and work hard to make sure that each new game we make is even better than the last.

Sledgehammer Games is wholly owned by Activision. To learn more about our studio, please visit us at or search for Sledgehammer Games on your favourite social media platform. Want to hear what it’s like at the studio directly from current employees? Check out our #LifeatSHG developer profiles:

Your Mission

As a Senior IT Technician you will work within our small but agile team that will service all our development, administrative, and operational staff. We'd love to hear from you.

Our teams and priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

  • Responsible for working and tracking cases from beginning through resolution
  • Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
  • Perform software and hardware configuration across diverse platforms
  • Support and assist the local operations team in desk setups
  • Participate in 24/7 IT coverage for the critical business environment and applications as needed
  • Partner with IT management and security team to ensure that all systems align with security policies and any compliance requirements

Player Profile

Minimum Requirements:

  • 5+ years IT experience in a support, and/or project-based environment
  • Excellent analytical and problem-solving skills
  • General understanding of network protocols (DNS & DHCP)
  • Familiarity with hypervisor / virtualisation technology
  • Strong documentation skills
  • Experienced in support & troubleshooting Windows & Mac OS
  • Platforms including mobile devices running Apple iOS & Android OS
  • Working knowledge of Active Directory, Microsoft Exchange, Outlook Web Access and Office 365
  • Ability to work autonomously
  • Willingness to learn new technologies, unlearn old technology to support company growth

Extra Points:

  • Bachelor’s degree in Computer Science or similar education
  • Experience with IBM Endpoint Manager (BigFix), WSUS and/or SCCM a plus.
  • Preferred minimum 2 years work experience in Media/Entertainment industry

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Sledgehammer Games is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability


Sector IT
Category Technical/Customer Support
Level Senior
Contract Type Permanent
Hours Full Time
Date Posted 22 June 2022
Reference R015746
Recruiter Sledgehammer Games
Sledgehammer Games logo