CRM platform Helpshift has announced the introduction of a free product tier designed to help indie game developers benefit from its platform.

By utilising Helpshift's free services iOS and Android developers can set up in-app FAQs and use the the player management and support dashboards for free.

Helpshift claims that companies using its services have seen support requests drop by up to 94 percent, with the firm claiming it now wants to give smaller developers the chance to save time and money by providing them with an efficient support solution.

Companies such as Supercell, Glu Mobile, Pixelberry and TinyCo are already clients.

Helping hand

Tushar Makhija, VP of Business Development at Helpshift, has explained that after signing up for Helpshift indie developers will be able to spend more time fine-tuning their titles.

“We’ve realized that the big publishers are making the move to get on Helpshift, but at the same time, there are tens of thousands of mobile game developers and self-publishers that are dealing with support requests via email, or other outdated methods that are time-consuming, inefficient and not very effective,” said Makhija.

“We know that we can provide a lot of benefit to this audience of game creators and free them up to focus on the parts of their games that deserve their attention.

"By implementing a free tier and allowing anyone to get on Helpshift for free, we’re actively supporting the community and also planting the seeds for the next big game to be made.”

You can find out more at www.helpshift.com/gaming/