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Samsung urges users of defective exploding Galaxy Note 7 to replace them immediately

Samsung urges users of defective exploding Galaxy Note 7 to replace them immediately

Samsung has advised customers to immediately stop using their Galaxy Note 7 following reports that the devices are catching fire.

Samsung had already announced a replacement programme on September 2nd following these reports, but has once again urged customers to take up the offer.

The news comes as the US Consumer Product Safety Commission has issued a call for people to stop using the smartphone, while some major airlines have banned the device from its planes due to safety fears.

Up in flames

Galaxy Note 7's are catching fire while charging and during normal use due to defective batteries, which were manufactured by Samsung's own battery department.

Samsung has now switched its battery supplier to Amperex, which also supplies batteries for iPhones. This could potentially lead to a shortage once the iPhone 7 launches.

Samsung has advised owners of the Galaxy Note 7 that they can replace their phone at a local vendor free of charge, and should do so as soon as possible.

Image credit: Samsung


Former Editor

Ric was formerly the Editor of Pocket Gamer and the Deputy Editor of PocketGamer.biz. He still pops up time to time to review games.

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