Carriers and retailers across the globe are pausing sales of Samsung's Galaxy Note 7 following reports of multiple replacement phones exploding.
Samsung has also reportedly halted production of the phone while it attempts to determine the reason why all of its models are defective.
All major US carriers are offering customers the option to exchange their phone regardless of purchase date. Samsung has also halted shipments of replacement models to Australian carrier Telstra.
A replacement Galaxy Note 7 caught fire aboard an airplane on October 5th. The incident was initially treated by Samsung as an isolated case.
Since then another four phones have reportedly overheated and caught fire during use. One user claims to have been hospitalised by the exploding device.
Taking it seriously
"We are working diligently with authorities and third party experts and will share findings when we have completed the investigation," said a statement made by Samsung to The Verge.
"Even though there are a limited number of reports, we want to reassure customers that we are taking every report seriously."
"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation."
[Source: The Verge]