Customer Support

Article Types

5 ways to deliver premium customer service to your VIP players Feature Mar 17th, 2021

5 ways to deliver premium customer service to your VIP players

Goodbay's Sapan Shahani discusses effective ways to satisfy your big spenders

How Wooga levels up to premium player support: A ModSquad case study Comment & Opinion Jul 20th, 2020

How Wooga levels up to premium player support: A ModSquad case study

Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support Interview Oct 29th, 2018

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support

"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"

Support and demand: Exploring the changing world of video game support Comment & Opinion Apr 26th, 2017

Support and demand: Exploring the changing world of video game support

MoGi on why companies should invest in customer support

Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games Interview Jan 9th, 2017

Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games

We shine the spotlight on one of PGC London's sponsors

One year on: Pixel Toys on the evolution of Warhammer 40,000: Freeblade Interview Nov 10th, 2016

One year on: Pixel Toys on the evolution of Warhammer 40,000: Freeblade

CEO Andy Wafer reflects on the game's life so far

Mobile developers debate the importance of in-game events Mobile Mavens Nov 8th, 2016

Mobile developers debate the importance of in-game events

Just how significant are they?

Why Next Games gets everyone including the CEO involved with Customer Support Interview Nov 3rd, 2016

Why Next Games gets everyone including the CEO involved with Customer Support

CMO Saara Bergström explains the firm's novel approach

If retention is the most important metric in mobile games, why are we turned away when we lose connection? Comment & Opinion Sep 2nd, 2016

If retention is the most important metric in mobile games, why are we turned away when we lose connection?

An easy way to kill momentum

Mana Cube on its "Player Happiness Agents" and going the extra mile with customer service Interview Sep 1st, 2016

Mana Cube on its "Player Happiness Agents" and going the extra mile with customer service

CEO Nicolas Godement-Berline on the soapbox

Why you're doing customer support wrong, and how to fix it Comment & Opinion Jan 28th, 2016

Why you're doing customer support wrong, and how to fix it

Nick Zasowski has helpful advice

Inside the Game: Integrating great CRM into your development team Comment & Opinion Dec 1st, 2015

Inside the Game: Integrating great CRM into your development team

Theresa Nguyen on team building

Why player support is a game changer for your bottom line Comment & Opinion Nov 27th, 2014

Why player support is a game changer for your bottom line

TELUS' Stefan Abadzhiev on harnessing customer satisfaction

1