Customer Support

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User review aggregation platform Player XP adopts freemium model News Jul 25th, 2016

User review aggregation platform Player XP adopts freemium model

Opens customer satisfaction rankings

34% of PocketGamer.biz's top 50 developers use in-app support platform Helpshift News May 6th, 2016

34% of PocketGamer.biz's top 50 developers use in-app support platform Helpshift

Customer support the key, says Helpshift

Chillingo on everything you need to know about running a successful live service News Feb 17th, 2016

Chillingo on everything you need to know about running a successful live service

How to get users, keep them playing, and keep them happy

Why you're doing customer support wrong, and how to fix it Comment & Opinion Jan 28th, 2016

Why you're doing customer support wrong, and how to fix it

Nick Zasowski has helpful advice

Video: The power of customer support for F2P gaming success News Dec 2nd, 2015

Video: The power of customer support for F2P gaming success

Simon Hade on listening to complaints

Inside the Game: Integrating great CRM into your development team Comment & Opinion Dec 1st, 2015

Inside the Game: Integrating great CRM into your development team

Theresa Nguyen on team building

20% of Samurai Siege revenue came from customer service, says Space Ape Games News Sep 7th, 2015

20% of Samurai Siege revenue came from customer service, says Space Ape Games

Simon Hade takes to the stage at Pocket Gamer Connects Helsinki

UPDATED: Most of Club Penguin's redundancies are support staff Job News Apr 23rd, 2015

UPDATED: Most of Club Penguin's redundancies are support staff

Brighton office closed

Why player support is a game changer for your bottom line Comment & Opinion Nov 27th, 2014

Why player support is a game changer for your bottom line

TELUS' Stefan Abadzhiev on harnessing customer satisfaction

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