Freshdesk's new MobiHelp SDK enables direct customer support for iOS apps

One of the key complaints from iOS developers is they can't directly respond to feedback from their users.

Instead, this situation typically ends in one star iTunes reviews, even when the issue could be easily resolved - a developer's worst nightmare.

Presumably Apple will get around to an official solution at some point, but in the meantime, cloud-based US/Indian customer support outfit Freshdesk is rolling out its version.

Help me now

Called MobiHelp, it's a free-to-integrate SDK that streamlines the company's existing customer support services for iOS.

Integrated using one line of code, it enables you to link to FAQs and other useful information from within the app, while also including an integrated chat box and a direct help button.

Help calls can be generated via email, Facebook, Twitter, forums or phone calls.

Each feedback item is converted into a support ticket, with details of the app and the device ID tracked so you get solid information to work from.

MobiHelp monitors for crashes and can send out automatic crash reports too.

Be better

"Smart devices and social media have been able to connect people across the globe and break geographic barriers. Yet, users need to create new logins, use different tools and generally jump hoops just to give feedback to developers for apps they use everyday," commented Freshdesk CEO, Girish Mathrubootham.

"Freshdesk MobiHelp brings the critical piece of user engagement right inside the app, and bridges the gap between iOS developers and the users of their apps."

In terms of pricing, Freshdesk works on a per agent basis i.e. how many support people (agents) you want to connect to its platform. Prices start from $9 a month, rising to $40 a month depending on your exact needs.

For more information, check out the Freshdesk website.