Customer Support
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- Video [1]
- Job News [2]
- Interview [5]
- Comment & Opinion [6]
- News [9]

How Wooga levels up to premium player support: A ModSquad case study
Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others

GDC 2019: Epic offers Online Services powering Fortnite to all developers for free
Available for developers working on any platform, store or engine
1
Interview
Oct 29th, 2018

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support
"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"

Support and demand: Exploring the changing world of video game support

Roblox appoints new VP of Customers to oversee and improve customer service and content moderation

Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
1
News
Mar 1st, 2017

How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs

Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games
4
Interview
Nov 3rd, 2016

Why Next Games gets everyone including the CEO involved with Customer Support
2
Comment & Opinion
Sep 2nd, 2016

Latest User Comments
Apple tries to bring Valve into its dispute with Epic
Yan Limeng's "virus man-made theory" has been refuted by many medical experts around the world as a…
How to make the right art for your hypercasual game
Good to write down a bit in detail. This is looks like a placeholder text rather than an article
50 top games in soft launch: From Crash Bandicoot: On the Run and Pokémon Unite to Stranger Things: Puzzle Tales and The Witcher: Monster Slayer
Thank you, added
Amazon points to the power of injecting millions of dollars of Amazon Coins into its ecosystem
Amazon gives pretty awesome discounts and purchasing the coins in bulk which you can use primarily…
Voodoo is hosting a hypercasual tournament with a top prize of $150k
Where do you sign up for the competetion? I can't find it.