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PTW boosts player support with a neural network
Their RESOLVE service aims to cut the cost of mobile app customer support

5 ways to deliver premium customer service to your VIP players
Goodbay's Sapan Shahani discusses effective ways to satisfy your big spenders

How Wooga levels up to premium player support: A ModSquad case study
Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others

GDC 2019: Epic offers Online Services powering Fortnite to all developers for free
Available for developers working on any platform, store or engine

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support
"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"

Support and demand: Exploring the changing world of video game support

Roblox appoints new VP of Customers to oversee and improve customer service and content moderation

Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community

How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs
