Customer Support
Article Types
- All [25]
- Mobile Mavens [1]
- Video [1]
- Feature [1]
- Job News [2]
- Interview [5]
- Comment & Opinion [6]
- News [9]
Feature
Mar 17th, 2021
5 ways to deliver premium customer service to your VIP players
Goodbay's Sapan Shahani discusses effective ways to satisfy your big spenders
Comment & Opinion
Jul 20th, 2020
How Wooga levels up to premium player support: A ModSquad case study
Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others
News
Mar 20th, 2019
GDC 2019: Epic offers Online Services powering Fortnite to all developers for free
Available for developers working on any platform, store or engine
1
Interview
Oct 29th, 2018
Interview
Oct 29th, 2018
Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support
"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"
Comment & Opinion
Apr 26th, 2017
Support and demand: Exploring the changing world of video game support
Job News
Apr 5th, 2017
Roblox appoints new VP of Customers to oversee and improve customer service and content moderation
News
Mar 16th, 2017
Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
1
News
Mar 1st, 2017
News
Mar 1st, 2017
How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs
Interview
Jan 9th, 2017
Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games
4
Interview
Nov 3rd, 2016
Interview
Nov 3rd, 2016
Why Next Games gets everyone including the CEO involved with Customer Support
Top Stories
News
2 hours, 18 minutes ago
Adverty launches In-Play ad technology in first major racing title from Wolves Interactive
Events
| PlayUK Russia | Jan 18th | |
| Global Game Jam | Jan 20th | |
| Taipei Game Show 2022 | Asia | Jan 22nd |
| The 2nd Annual GamesBeat & Facebook Gaming Summit | Jan 25th | |
| devcom Pitch it! Winter Edition 2022 | Jan 26th | |
| Mobidictum Business Meetup | Jan 27th | |
| Hyper Games Conference | Feb 3rd | |
| WN Conference Berlin'22 | Europe | Feb 7th |
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