Customer Support
Article Types
- All [24]
- Mobile Mavens [1]
- Video [1]
- Job News [2]
- Interview [5]
- Comment & Opinion [6]
- News [9]
Comment & Opinion
Jul 20th, 2020
How Wooga levels up to premium player support: A ModSquad case study
Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others
News
Mar 20th, 2019
GDC 2019: Epic offers Online Services powering Fortnite to all developers for free
Available for developers working on any platform, store or engine
1
Interview
Oct 29th, 2018
Interview
Oct 29th, 2018
Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support
"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"
Comment & Opinion
Apr 26th, 2017
Support and demand: Exploring the changing world of video game support
Job News
Apr 5th, 2017
Roblox appoints new VP of Customers to oversee and improve customer service and content moderation
News
Mar 16th, 2017
Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
1
News
Mar 1st, 2017
News
Mar 1st, 2017
How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs
Interview
Jan 9th, 2017
Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games
4
Interview
Nov 3rd, 2016
Interview
Nov 3rd, 2016
Why Next Games gets everyone including the CEO involved with Customer Support
2
Comment & Opinion
Sep 2nd, 2016
Comment & Opinion
Sep 2nd, 2016
If retention is the most important metric in mobile games, why are we turned away when we lose connection?
Top Stories
Events
Latest User Comments
Apple tries to bring Valve into its dispute with Epic
Yan Limeng's "virus man-made theory" has been refuted by many medical experts around the world as a…
How to make the right art for your hypercasual game
Good to write down a bit in detail. This is looks like a placeholder text rather than an article
50 top games in soft launch: From Crash Bandicoot: On the Run and Pokémon Unite to Stranger Things: Puzzle Tales and The Witcher: Monster Slayer
Thank you, added
Amazon points to the power of injecting millions of dollars of Amazon Coins into its ecosystem
Amazon gives pretty awesome discounts and purchasing the coins in bulk which you can use primarily…
Voodoo is hosting a hypercasual tournament with a top prize of $150k
Where do you sign up for the competetion? I can't find it.