Customer Support
Article Types
- All [23]
- Mobile Mavens [1]
- Video [1]
- Job News [2]
- Comment & Opinion [5]
- Interview [5]
- News [9]
News
Mar 20th, 2019
GDC 2019: Epic offers Online Services powering Fortnite to all developers for free
Available for developers working on any platform, store or engine
1
Interview
Oct 29th, 2018
Interview
Oct 29th, 2018
Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support
"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"
Comment & Opinion
Apr 26th, 2017
Support and demand: Exploring the changing world of video game support
Job News
Apr 5th, 2017
Roblox appoints new VP of Customers to oversee and improve customer service and content moderation
News
Mar 16th, 2017
Best practices for player support in mobile game live operations
Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community
1
News
Mar 1st, 2017
News
Mar 1st, 2017
How The Walking Dead: Road to Survival developer Scopely approaches customer support
Director of Player Care David Tamayo deals out his top tips and KPIs
Interview
Jan 9th, 2017
Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games
4
Interview
Nov 3rd, 2016
Interview
Nov 3rd, 2016
Why Next Games gets everyone including the CEO involved with Customer Support
2
Comment & Opinion
Sep 2nd, 2016
Comment & Opinion
Sep 2nd, 2016
If retention is the most important metric in mobile games, why are we turned away when we lose connection?
1
Interview
Sep 1st, 2016
Interview
Sep 1st, 2016
Mana Cube on its "Player Happiness Agents" and going the extra mile with customer service
Top Stories
News
Oct 15th, 2019
Learn more about investment in the Show Me The Money track at Pocket Gamer Connects Jordan
Feature
Oct 15th, 2019
How players pushed Marvel Puzzle Quest beyond midcore to embrace competitive gameplay
Feature
Oct 4th, 2019
Updated: 21 mobile games that have generated more than $1 billion in lifetime sales
Events
| Sweden Game Conference | Nordic | Oct 16th |
| Game Executive Bootcamp | Nordic | Oct 16th |
| White Nights Moscow 2019 | Oct 16th | |
| Game Executive Bootcamp | Nordic | Oct 16th |
| The PC Indie Pitch at Game Industry Conference in Poznan 2019 | Europe | Oct 17th |
| Games Industry Conference 2019 | Europe | Oct 17th |
| The Big Indie Pitch at Game Industry Conference in Poznan 2019 | Europe | Oct 17th |
| EGX London 2019 | Europe | Oct 17th |
Latest User Comments
Roblox’s masterplan to enable young game devs to make $50 million a year on its platform
Roblox is now a hit today. This is my sons favorite.
Madfinger Games CEO on why he's happy to compete with Call of Duty: Mobile
Amazing games. I'm excited about this yahoo.
How does Coin Master monetise?
Enter in google search Coin Master Daily Links and a lot of pages can give you more spins, what I…
Meta Games secures $2 million in seed funding round
Bitkraft Esports Ventures number 1.
How Plarium worked with its players to develop Lost Island: Blast Adventure
When will the game get back to doing quests