Customer Support

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PTW boosts player support with a neural network News Feb 22nd, 2023

PTW boosts player support with a neural network

Their RESOLVE service aims to cut the cost of mobile app customer support

as PocketGamer.biz Podcast: The art of a successful game launch Feature Feb 9th, 2023

PocketGamer.biz Podcast: The art of a successful game launch

Keywords Studios, Helpshift, KantanAI and Backtrace join the PG.biz podcast team to explore what it takes to ensure a successful game launch in 2023

5 ways to deliver premium customer service to your VIP players Feature Mar 17th, 2021

5 ways to deliver premium customer service to your VIP players

Goodbay's Sapan Shahani discusses effective ways to satisfy your big spenders

How Wooga levels up to premium player support: A ModSquad case study Comment & Opinion Jul 20th, 2020

How Wooga levels up to premium player support: A ModSquad case study

Wooga head of customer care Richard Kiernan on why he would 100% recommend ModSquad to others

GDC 2019: Epic offers Online Services powering Fortnite to all developers for free News Mar 20th, 2019

GDC 2019: Epic offers Online Services powering Fortnite to all developers for free

Available for developers working on any platform, store or engine

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support Interview Oct 29th, 2018

Jobs in Games: Hutch's Matthew Pelly on how to get a job as head of QA and customer support

"We are not here to rubber stamp releases and it is a fatal mistake to step into that role"

Support and demand: Exploring the changing world of video game support Comment & Opinion Apr 26th, 2017

Support and demand: Exploring the changing world of video game support

MoGi on why companies should invest in customer support

Roblox appoints new VP of Customers to oversee and improve customer service and content moderation Job News Apr 5th, 2017

Roblox appoints new VP of Customers to oversee and improve customer service and content moderation

Remy Malan joins from a five year stint at SugarCRM

Best practices for player support in mobile game live operations News Mar 16th, 2017

Best practices for player support in mobile game live operations

Experts from Wargaming, PlayRaven, Armada and Nexon M discuss dealing with the community

How The Walking Dead: Road to Survival developer Scopely approaches customer support News Mar 1st, 2017

How The Walking Dead: Road to Survival developer Scopely approaches customer support

Director of Player Care David Tamayo deals out his top tips and KPIs

Mana Cube on how to delight players with amazing customer service Video Jan 27th, 2017

Mana Cube on how to delight players with amazing customer service

Mana Cube's CEO and COO talk personality and speed

Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games Interview Jan 9th, 2017

Pocket Gamer Connects London 2017 spotlight: Helpshift on why customer support is essential to successful games

We shine the spotlight on one of PGC London's sponsors

One year on: Pixel Toys on the evolution of Warhammer 40,000: Freeblade Interview Nov 10th, 2016

One year on: Pixel Toys on the evolution of Warhammer 40,000: Freeblade

CEO Andy Wafer reflects on the game's life so far

Mobile developers debate the importance of in-game events Mobile Mavens Nov 8th, 2016

Mobile developers debate the importance of in-game events

Just how significant are they?

Why Next Games gets everyone including the CEO involved with Customer Support Interview Nov 3rd, 2016

Why Next Games gets everyone including the CEO involved with Customer Support

CMO Saara Bergström explains the firm's novel approach

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