One of the key complaints from iOS developers is they can't directly respond to feedback from their users.
Instead, this situation typically ends in one star iTunes reviews, even when the issue could be easily resolved - a developer's worst nightmare.
Presumably Apple will get around to an official solution at some point, but in the meantime, cloud-based US/Indian customer support outfit Freshdesk is rolling out its version.
Help me now
Called MobiHelp, it's a free-to-integrate SDK that streamlines the company's existing customer support services for iOS.
Integrated using one line of code, it enables you to link to FAQs and other useful information from within the app, while also including an integrated chat box and a direct help button.
Help calls can be generated via email, Facebook, Twitter, forums or phone calls.
Each feedback item is converted into a support ticket, with details of the app and the device ID tracked so you get solid information to work from.
MobiHelp monitors for crashes and can send out automatic crash reports too.
Be better
"Smart devices and social media have been able to connect people across the globe and break geographic barriers. Yet, users need to create new logins, use different tools and generally jump hoops just to give feedback to developers for apps they use everyday," commented Freshdesk CEO, Girish Mathrubootham.
"Freshdesk MobiHelp brings the critical piece of user engagement right inside the app, and bridges the gap between iOS developers and the users of their apps."
In terms of pricing, Freshdesk works on a per agent basis i.e. how many support people (agents) you want to connect to its platform. Prices start from $9 a month, rising to $40 a month depending on your exact needs.
For more information, check out the Freshdesk website.
News
Contributing Editor
A Pocket Gamer co-founder, Jon is Contributing Editor at PG.biz which means he acts like a slightly confused uncle who's forgotten where he's left his glasses. As well as letters and cameras, he likes imaginary numbers and legumes.
Top Stories
News
May 31st, 2024
Week in Views - Squad Busters goes global, broken app stores, and Hill Climb Racing gets the LEGO treatment
News
May 31st, 2024
Mobile Movers: All the latest appointments and job moves from around the industry
Events
Indie Game Fest & Indie Campus 2024 | Europe | May 31st |
Game Access Conference 2024 | Europe | May 31st |
Indie Craft K-Game Festival 2024 | Europe | May 31st |
Gaymer Pride | North America | Jun 1st |
BostonFig Online 2024 | Jun 1st | |
GameSummit Summer 2024 | Jun 1st | |
Gotland Game Conference 2024 | Nordic | Jun 3rd |
Games Mental Health Summit 2024 | Europe | Jun 3rd |